Delivery Information Quality Policy The Quality Policy of Medic Drugstore is the commitment to on time delivery of quality products and services to all customers, driven by continual improvement to meet total customer satisfaction. Our Delivery Policy, Rates and Time We are committed to delivering exactly what you want when you want it. We offer delivery service to any address within Singapore (except for restricted areas) or you may pickup your orders at our Medic Drugstore. How long is the delivery period? We aim to get your order to you within 2 working days from the date of your order. Our Customer Service will also contact / notify you once your order is ready. Is there any delivery charges? Delivery service is FREE OF CHARGE for any orders above S$70. For orders under S$70, local delivery fee of S$5 will apply. How will be be notify on my orders? Can I track my orders? You will be receiving an email notification once your order is ready. Our courier service will contact you on the delivery arrangement and verified with you the date and time of your availability, to ensure you receive your order. We also offer online tracking services during shipment. Please contact our customers service to acquire online tracking number. Click Here to track your shipment(s) movements around the world at any time. Do you offer Self-Collection Service? No. Self-collection service is currently not available. Do you deliver to any areas within Singapore? We aim to deliver to as many places as possible as we understand the ease and convenience of online shopping at Medic Drugstore. However, due to restrictions and limited access to certain institutions and organisations, we are unable to deliver to the following areas: EXCEPTION AREAS / SERVICES: CHANGI AIRPORT CARGO (FTZ) , SENTOSA, JURONG ISLAND, JURONG PORT, PSA (RESTRICTED), SHIPYARD, MINDEF/ ARMY CAMPS/ MINISTRY/ DSTA/ EMBASSY. Can I place an order for shipment outside Singapore? Yes, we do offer international shipment. Feel free to contact our Customer Service at +65 6224 4842 or email us at [email protected] for more information about international shipment. Please note that customer will cover all additional charges such as customs, duties and taxes. Please contact the local customs office in the destination country for information regarding any applicable duties or taxes. Since duties and taxes vary by country and by what was ordered, we are not able to provide estimated cost. We are required by law to disclose the full value of the package contents and cannot alter this information. Customer will be responsible for the original shipping cost, as well as any duties, taxes, and/or customs charges that were incurred if package has been refused customs clearance.
